Privacy Policy for globaltechsupport.online

We are very delighted that you have shown interest in our enterprise. Data protection is of a particularly high priority for the management of globaltechsupport.online. The use of our internet pages is generally possible without any indication of personal data. However, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary.

1. Name and Address of the Data Controller

The Data Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union, and other provisions related to data protection is:

GlobalTechSupport.Online
Sultanköy Mahallesi
Aşiyan sokak no. 6
59740 Marmaraereğlisi

Phone: +90 530 781 28 56
Email: info@globaltechsupport.online
Website: https://globaltechsupport.online

2. Collection of General Data and Information (Server Log Files)

The website of globaltechsupport.online collects a series of general data and information when a data subject or automated system calls up the website. This general data and information are stored in the server log files. Collected may be:

the browser types and versions used,
the operating system used by the accessing system,
the website from which an accessing system reaches our website (so-called referrers),
the sub-websites,
the date and time of access to the internet site,
an Internet Protocol address (IP address),
the Internet service provider of the accessing system.

When using these general data and information, globaltechsupport.online does not draw any conclusions about the data subject. Rather, this information is needed to deliver the content of our website correctly, ensure the long-term viability of our information technology systems, and provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.Legal Basis: Art. 6(1)(f) GDPR (Legitimate Interest).

3. Data Processing within the Scope of Technical Support

If you use our support services (e.g., remote support, ticket creation, live chat), we process the data necessary for this purpose.

Type of Data: Name, email address, phone number, device information (IP address, operating system, error logs), and information you share with us during the support session or in the ticket.
Remote Access: If we use remote access tools (e.g., TeamViewer, AnyDesk) for troubleshooting, this is only done with your express prior consent. We do not record these sessions without your separate consent.
Purpose: Provision of the contractually agreed support services, troubleshooting, and customer communication.Legal Basis: Art. 6(1)(b) GDPR (Performance of a contract or pre-contractual measures).

4. Contact Possibility via the Website

The website of globaltechsupport.online contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us. If a data subject contacts the controller by email or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject.Legal Basis: Art. 6(1)(b) GDPR and Art. 6(1)(f) GDPR.

5. Cookies

Our website uses cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Technically Necessary Cookies: We use cookies that are strictly necessary to ensure the operation of the website (e.g., for language selection or login status). These do not require active consent. (Legal Basis: Art. 6(1)(f) GDPR).
Analytics and Marketing Cookies: [Note: If you use e.g., Google Analytics, Facebook Pixel, etc., you must adapt this sentence and use a cookie banner (Consent Tool)] We only use other cookies to analyze user behavior after obtaining your prior and express consent. (Legal Basis: Art. 6(1)(a) GDPR).

6. Disclosure of Data to Third Parties and Third-Country Transfers

Your personal data will not be sold to third parties. Data is only passed on to third parties if this is necessary to fulfill the contract, if we are legally obliged to do so, or if you have expressly consented. This includes, for example, hosting providers, payment processors (e.g., PayPal, Stripe), or providers of ticketing software.Data Transfer Abroad: Since our company [e.g., is based in Turkey / uses servers abroad], data is partially processed in countries outside the European Union (EU) or the European Economic Area (EEA). We ensure that an adequate level of data protection is guaranteed (e.g., by concluding EU Standard Contractual Clauses).

7. Routine Erasure and Blocking of Personal Data

We process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject (e.g., tax retention periods). If the storage purpose is not applicable, or if a storage period prescribed by law expires, the personal data are routinely blocked or erased in accordance with legal requirements.

8. Rights of the Data Subject

You have the following rights at any time under applicable data protection laws:

Right of Access (Art. 15 GDPR): You have the right to obtain confirmation as to whether or not personal data concerning you are being processed.
Right to Rectification (Art. 16 GDPR): You have the right to obtain the rectification of inaccurate personal data.
Right to Erasure (Art. 17 GDPR): You have the right to obtain the erasure of your personal data without undue delay (“Right to be forgotten”), provided no statutory retention obligations apply.
Right to Restriction of Processing (Art. 18 GDPR).
Right to Data Portability (Art. 20 GDPR).
Right to Object (Art. 21 GDPR): You can object at any time to the processing of your data based on Art. 6(1)(f) GDPR (legitimate interest).
Right to Withdraw Data Protection Consent (Art. 7(3) GDPR): Consent once given can be withdrawn at any time with effect for the future.

To exercise these rights, you may contact us at any time using the contact details provided above. Furthermore, you have the Right to lodge a complaint with a supervisory authority (Art. 77 GDPR) if you believe that the processing of your personal data infringes data protection laws.